Effective Date: June 1, 2025
Last Updated: June 1, 2025
Massachusetts, USA

Overview

EBM Construction Corp ("EBM," "we," "us," or "our") is a residential remodeling company based in Massachusetts. We are committed to protecting the privacy of individuals who visit our website and interact with our team.

This Privacy Policy describes what information we collect, why we collect it, how we use it, and the choices you have regarding your personal data. By using our website at ebmconstructioncorp.com or submitting a contact or estimate request form, you agree to the practices described in this policy.

Plain language summary: We collect only the information you voluntarily give us, we use it only to serve you, and we never sell it to anyone.

Information We Collect

We collect information in two ways: information you provide directly to us, and basic technical data collected automatically when you visit our website.

Information you provide directly:

  • Full Name — so we know who we are speaking with and can personalize our communication.
  • Phone Number — to reach you by call, text, or WhatsApp to schedule your free in-home estimate.
  • Email Address — to follow up on your request and send relevant project information.
  • City or Town — to confirm that your property falls within our service area in Massachusetts.
  • Project details — including project type (kitchen, bathroom, cabinets), your preferred timeframe, whether you are the property owner, and any notes you choose to share about your vision or goals.

Information collected automatically:

  • Browser and device type — the type of browser (e.g., Chrome, Safari) and device (desktop, mobile) you use to visit our site.
  • IP address — used only for basic security purposes and approximate geographic analytics. We do not use this to identify you personally.
  • Pages visited and time spent — general navigation patterns that help us understand which content is most useful to visitors.
  • Referral source — how you arrived at our website (e.g., a search engine, a social media link, or a direct URL).

We do not collect any financial information (credit card numbers, bank details) through our website. Payment discussions, if any, occur separately and directly with our team.

How We Use Your Information

We use the information you provide exclusively to serve you in connection with your interest in EBM Construction Corp's services. Specifically, we use your information to:

  • Contact you — by phone, text, WhatsApp, or email — to discuss your project, answer your questions, and schedule your free in-home estimate.
  • Prepare and deliver a written project estimate tailored to your home, your goals, and your timeline.
  • Communicate relevant information about the services you have requested, including updates on scheduling or project details.
  • Improve our website content and user experience based on aggregate, anonymized analytics data.
  • Comply with any applicable legal obligations that may arise from our service relationship with you.

We do not use your information for automated decision-making, profiling, or any marketing purpose without your explicit knowledge and consent. If you contact us and choose not to proceed with a project, we will not send you unsolicited follow-up marketing communications.

Data Sharing

We do not sell, rent, trade, or otherwise transfer your personal information to any third party for marketing or commercial purposes. Your data is not a product at EBM.

We may share limited information only in the following narrow circumstances:

  • Service providers we rely on to operate our business — for example, our email platform or website hosting provider. These parties are permitted to access your information only to perform specific tasks on our behalf and are contractually obligated not to use it for any other purpose.
  • When required by law — if we are legally required to disclose information in response to a valid legal process (such as a court order), we will do so only to the extent required and will notify you where legally permitted.
  • To protect rights and safety — if we reasonably believe disclosure is necessary to prevent fraud, protect the safety of any person, or protect the legal rights of EBM Construction Corp.

We do not sell your data. Not to advertising networks, data brokers, analytics companies, or any other third party. This is a firm commitment, not a legal formality.

Cookies & Tracking Technologies

Our website uses cookies — small text files placed on your device — to support basic site functionality and to understand how visitors interact with our content. We use cookies in the following limited ways:

  • Essential / functional cookies — required for the website to operate correctly, including navigation and form functionality. These cannot be disabled without breaking core site features.
  • Analytics cookies — we may use tools such as Google Analytics to collect anonymized, aggregated data about page visits, session duration, and general traffic patterns. This data does not identify you personally and is used solely to improve our website.
  • No advertising or tracking cookies — we do not use cookies to serve you targeted advertisements, track you across other websites, or build a behavioral profile of you.

Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on our site. For more information on managing cookies, visit allaboutcookies.org.

Data Retention

We retain your personal information only for as long as is reasonably necessary to fulfill the purpose for which it was collected — primarily, to communicate with you about your project inquiry and to maintain a record of our service interactions.

If you request an estimate and choose not to move forward, we retain your contact information for a reasonable period in case you return with questions or wish to revisit the project. You may request deletion of your information at any time by contacting us directly (see the Contact Us section below).

Security

We take reasonable and appropriate measures to protect the personal information you share with us from unauthorized access, disclosure, alteration, or destruction. These measures include industry-standard technical safeguards (such as HTTPS encryption for data transmitted through our website) and internal policies limiting access to personal data to team members who need it to perform their work.

However, no method of electronic transmission or storage is 100% secure. While we work diligently to protect your information, we cannot guarantee absolute security. If you have concerns about the sensitivity of any information you are sharing, please contact us directly by phone or in person.

Your Rights & Choices

You have the following rights with respect to the personal information we hold about you:

  • Access — you may request a copy of the personal information we hold about you.
  • Correction — if any information we hold is inaccurate or incomplete, you may ask us to correct it.
  • Deletion — you may ask us to delete your personal information. We will honor this request unless we have a compelling reason to retain it (e.g., an active project relationship).
  • Opt-out of communications — if you no longer wish to receive follow-up communications from us, simply let us know via email or phone and we will immediately stop reaching out.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to all requests within a reasonable timeframe.

Children's Privacy

Our website and services are intended for adults who are homeowners or prospective property owners. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently received personal information from a minor, we will delete it promptly. If you believe a minor has submitted information through our site, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable standards. When we make material changes, we will update the "Last Updated" date at the top of this document. We encourage you to review this page periodically.

Continued use of our website after an updated policy is posted constitutes your acknowledgment of the revised terms. If you have questions or concerns about any change, please contact us directly.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or to the personal information we hold about you, please reach out to us through any of the following channels:

We take privacy questions seriously and will respond to all inquiries within 2 business days.